Purchasing, Returns & Consumer Rights

MATLIFT is a material lifter brand of EWP Spares Pty Ltd (ABN 41 669 377 146). MATLIFT provides product information, manuals and support resources. Purchases of units and parts are made through EWP Spares.

Where to buy MATLIFT products

MATLIFT showcases its material lifter range, specifications and manuals on this website. MATLIFT units and spare parts are purchased via the separate EWP Spares online store or EWP Spares sales team. No payments or orders are processed on the MATLIFT website.

Pricing, availability and delivery

Prices, taxes, available stock, estimated dispatch and shipping information are determined by the relevant product listing, quote and checkout or sales confirmation from EWP Spares. Information on this MATLIFT website is not a confirmed offer to supply at a stated price or delivery time.

Returns, refunds and warranties

For an order, return, delivery issue, warranty claim or replacement request, contact EWP Spares and refer to the terms and policies presented through the EWP Spares store and your order documents. Please provide the order details, product model and any relevant photographs or description of the issue.

Your consumer guarantees

Goods sold to consumers in Australia may carry guarantees under the Australian Consumer Law, including acceptable quality, fitness for disclosed purpose and correspondence with description. Rights to a repair, replacement, refund or other remedy depend on the circumstances and cannot be removed by a website policy. These rights may apply in addition to any manufacturer’s or supplier’s voluntary warranty.

Choosing a model

Before placing an order, confirm the model and verified technical specifications, rated capacity, operating height and required attachments. Consult the model manual and contact EWP Spares if you need assistance determining whether a product is suitable.

Contact EWP Spares

For product purchases and aftersales enquiries, visit the EWP Spares contact page. For model information and documentation, see MATLIFT Models and Manuals & Support.